Fees, Rebates & Referrals at Zed3 Specialist Centre
Understanding fees, rebates, and referral requirements helps you plan for your care at Zed3. We operate as a private billing practice located at Calvary Clinic in Canberra, with Medicare and DVA rebates available for eligible services. This page provides clear information about consultation costs, payment methods, rebate processes, and referral requirements for psychology, psychiatry and youth & child mental health services.
Service Partners
Billing & Payments
Billing & Payments
Private Billing Practice
Zed3 operates on a private billing model. Fees are payable in full at the time of your consultation. We do not offer bulk billing services unless agreed with your clinician in advance.
Payment Methods
We accept cashless payments including:
• EFTPOS (debit cards)
• Visa and MasterCard credit cards
• Cheque (with appropriate identification)
Cash is not accepted. All payments must be made before leaving the clinic.
Medicare Claims
Zed3 processes Medicare claims on your behalf for eligible services. Once your payment is received, we lodge your Medicare claim electronically. The Medicare rebate is then deposited directly into your nominated bank account, typically within 3-5 business days.
Third party payments
If claiming through insurance or worker’s compensation, written approval must be obtained before your appointment. Without prior approval, patients are required to pay the full consultation fee upfront and seek reimbursement directly from their insurer.
Rebates & Claim Support
Rebates & Claim Support
Several rebate pathways can significantly reduce out-of-pocket costs for mental health treatment at Zed3:
Medicare Rebates
Medicare rebates are available for eligible psychology, psychiatry, and paediatric services. The rebate amount varies depending on:
• Service type (psychology vs psychiatry)
• Session length and complexity
• Whether you have a valid Mental Health Care Plan (for psychology)
Psychology Services
Patients with a GP Mental Health Care Plan can access Medicare rebates for up to 10 psychology sessions per calendar year. Standard rebates are approximately $93.35-$137.05 per session depending on session length and clinician qualification.
Psychiatry Services
Medicare rebates apply. Initial consultations and follow-up appointments both attract Medicare rebates.
Youth & Child Mental Health Services
These attract Medicare rebates where referral and eligibility criteria are met, reducing costs for families.
DVA Coverage
Eligible veterans and serving ADF members may access mental health services with no out-of-pocket costs where DVA funding applies.
For detailed DVA claim support, documentation requirements, and eligibility information, visit our DVA Claim Support page.
Private Health Insurance
Some private health insurance policies provide rebates for psychology and psychiatry services. Coverage varies significantly between funds and policy levels. We recommend contacting your insurer directly to confirm coverage before your appointment. Zed3 can provide itemised receipts for your insurance claim.
Referrals
Reports & Administration
Reports & Administration
Zed3 can provide clinical reports, medical certificates, letters, and other documentation when clinically appropriate and requested.
Requesting Reports
Contact the Practice Manager to request reports or letters. Requests should specify the purpose, required content, and any deadlines.
Report Fees
Fees for reports and letters depend on complexity and time required to prepare. Complex medico-legal reports, and comprehensive assessments typically incur higher fees than standard medical certificates. Report fees are payable when the report is collected and are not eligible for Medicare rebates. You will receive a quote for the report prior to the Clinician commencing work.
Timeframes
Standard reports are typically completed within 7-14 business days. Complex reports may require 3-4 weeks. Urgent requests may be accommodated where possible but may incur additional fees.
Prescriptions
Cancellation Policy
Cancellation Policy
Notice Requirements
A minimum of 48 hours' notice is required for appointment cancellations or rescheduling. This allows us to offer your appointment time to other patients waiting for care.
Late Cancellations & Non-Attendance
Late cancellations (less than 48 hours' notice) or failure to attend scheduled appointments may incur a cancellation fee. This fee reflects the reserved clinical time and is not eligible for Medicare or insurance rebates. The fee amount varies by service type and clinician.
If you need to cancel or reschedule, please contact reception as soon as possible on 02 6109 8830 or via email at reception@zed3.com.au.
Privacy & Professional Standards
Privacy & Professional Standards
Zed3 maintains the highest standards of privacy, confidentiality, and professional practice:
Confidentiality
All staff members sign confidentiality agreements and are trained in privacy requirements. Your personal health information is protected in accordance with Australian privacy legislation.
Professional Registration
All Zed3 clinicians are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and hold Working with Vulnerable People (WWVP) endorsements where required.
Insurance
Zed3 and all clinicians maintain appropriate insurance coverage including Workers Compensation, Public Liability, and Professional Indemnity insurance.
Mental Health Services
Explore Mental Health Services
Explore our mental health services and find the right support for your needs:
Contact Us
Get in Touch with our Team of Mental Health Specialists
Have questions about fees, rebates, or referral requirements? Our administration team is here to help.
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