Veteran Mental Health: FAQs

Yes. Zed3 provides psychiatric, psychological, and specialist services without cost to you.

Yes. DVA provides coverage for mental health treatment where eligibility criteria are met. This can include psychiatry, psychology, medication, and in some cases, innovative treatments like infusion therapy.

DVA typically covers service-related mental health conditions including PTSD, depression, anxiety disorders, adjustment disorders, and complex trauma.

Veterans can be referred by their GP, psychiatrist, or military medical officer. For DVA-funded services, a referral from an appropriate health professional is typically required to access specialist care.

Yes, most DVA-funded mental health services require a referral from your GP or another qualified health professional. The referral establishes clinical need and initiates the pathway to specialist assessment and treatment. Your GP can refer you directly to Zed3 for psychiatric or psychological services. For psychology referrals, your GP will need to use the DVA D409 form or referral letter.

Start by booking an appointment with your GP. Explain your mental health concerns and that you're seeking specialist assessment or treatment. Your GP will provide a referral to a psychiatrist or psychologist, which you can then use to book with Zed3. For detailed guidance on the referral process, visit our Referral & Access page.

Referrals can come from GPs, psychiatrists, or military medical officers. For DVA-funded services, ensure your referring practitioner understands you're seeking DVA coverage so they can provide appropriate documentation.

The process typically involves: (1) GP appointment to discuss your mental health concerns, (2) GP provides referral to specialist services, (3) Contact Zed3 to book your initial assessment, (4) Attend psychiatric or psychological assessment, (5) Begin treatment based on clinical recommendations.

Absolutely. Families, carers, and advocates often play vital roles in navigating the referral process. They can help coordinate appointments, gather documentation, and communicate with healthcare providers. Zed3 welcomes family involvement where the veteran is comfortable and consents to this support.

Please refer to the DVA website for the most up-to-date information on processing times.

Please refer to our DVA Claim Support page for more information about your DVA mental health claims.

Yes. PTSD is one of the most commonly covered conditions under DVA mental health funding. Veterans with accepted PTSD claims can access psychiatric assessment, psychological therapy, medication management, and in some cases, advanced treatments. Zed3 provides specialist PTSD care through experienced clinicians who understand trauma-informed approaches.

All mental health treatments are supported under Non-Liability Health Care for all Australian Veterans. You don't need to have conditions accepted to receive treatment. This means there are typically no out-of-pocket costs for mental health services at Zed3 for eligible veterans.

For questions about your specific eligibility, please contact DVA or speak with our team.

DVA-eligible veterans can access psychiatry, psychology, medication management, and certain innovative treatments without out-of-pocket costs. Services available include diagnostic assessments, ongoing psychiatric care, psychological therapy, and coordination with DVA claim processes. Learn more about our full range of services on the Veterans & Defence Services page.

Infusion therapy may be covered under DVA funding where clinically indicated for treatment-resistant depression or specific mental health conditions. Coverage depends on individual eligibility, clinical assessment, and DVA approval. Our ReviveMed team can discuss whether infusion therapy is appropriate for your circumstances and guide you through funding pathways. For psychology and psychiatry services supporting DVA pathways, explore our Psychology and Psychiatry pages.