Telehealth Psychology in Australia
Zed3 provides specialist telehealth psychology services across Australia, connecting you with experienced psychologists via secure video consultations. Our nationwide service specialises in supporting all adult Australians seeking accessible, high quality mental health care, including veterans, ADF members, and first responders.
About
What Is Telehealth Psychology?
Telehealth psychology is professional psychological therapy delivered via secure video conferencing. Rather than attending a clinic, you connect with your psychologist from home, work, or any private location with internet access. The care you receive is equivalent to traditional face-to-face therapy, with the same clinical expertise, evidence-based approaches, and therapeutic relationship, delivered through an accessible format.
Telehealth psychology has become an integral part of mental health services across Australia, particularly valued for reaching people in rural and remote areas, supporting mobile populations like Defence personnel, and providing flexible options for those with work, family, or health barriers to attending clinic appointments.
Telehealth vs In-Person Psychology
At Zed3, both online and clinic appointments are available. Choose the option that suits your needs best.
Accessibility
Who Can Access Telehealth Psychology
Zed3's telehealth psychology is available to adults and older teenagers across Australia, including Australians in rural or remote areas, people unable to attend in-person sessions, and anyone seeking flexible care options. While our service is open to all, we specialise in supporting veterans, ADF members, and first responders who face unique mental health challenges.
All Australians
Our telehealth psychology services are available to all Australians, including those in rural and remote areas, people unable to attend in-person appointments, and anyone seeking flexible care options. Telehealth removes geographical and scheduling barriers, ensuring all Australians receive specialist mental health support when and where they need it most.
First Responders
Police officers, firefighters, paramedics, and emergency workers often work irregular shifts that conflict with traditional appointment times. Telehealth provides trauma-informed care on your schedule, from any location. Our psychologists understand the cumulative trauma exposures, critical incidents, and organisational stressors unique to first responder roles.
Conditions and Experiences
Conditions and Experiences We Support
Zed3's telehealth psychologists provide evidence-based treatment for a comprehensive range of mental health conditions and life challenges, using the same therapeutic approaches proven effective in face-to-face settings.
Anxiety
Cognitive behavioural therapy and exposure-based approaches for excessive worry, panic attacks, social anxiety, and phobias delivered via telehealth with proven effectiveness.
Depression
Evidence-based treatment addressing low mood, loss of interest, and hopelessness through therapeutic approaches that restore functioning and quality of life.
Trauma
Trauma-focused therapies including EMDR and trauma-focused CBT to process distressing experiences, reduce PTSD symptoms, and support recovery from military, emergency service, or other traumatic exposures.
Grief
Compassionate support for loss and bereavement, helping you navigate complicated grief while honouring your experiences and finding pathways forward.
Sleep Problems
CBT for insomnia and sleep hygiene interventions addressing difficulties falling asleep, staying asleep, or poor sleep quality that impacts daily functioning.
Stress/Adjustment Issues
Practical support for life transitions, workplace stress, and adjustment difficulties using coping strategies and resilience-building techniques.
Obsessive Compulsive Disorder
Exposure and response prevention therapy delivered via telehealth to target intrusive thoughts and compulsive behaviours effectively.
Workplace Bullying and Harassment
Trauma-informed support for workplace mistreatment, processing experiences, and developing strategies for boundaries and recovery.
Family Conflict
Therapeutic approaches addressing family dynamics, communication breakdowns, and relationship challenges impacting wellbeing and home life.
Relationship and Intergenerational Issues
Support for couple difficulties, parent-child conflicts, and intergenerational patterns affecting family relationships and functioning.
ADHD and ASD
Assessment support and practical strategies for managing attention difficulties and autism spectrum challenges in daily life, delivered via accessible online format.
Our Benefits
Benefits of Telehealth for Mental Health
Telehealth psychology offers distinct advantages that make mental health care more accessible and sustainable:
Accessible from Anywhere
Receive specialist care regardless of location, particularly valuable for rural, remote, and regional Australians who would otherwise need to travel hours for appointments.
Private and Flexible
Connect from your chosen private space without clinic waiting rooms. Schedule sessions around work, family, and life commitments more easily than traditional appointments.
Continuity of Care for Mobile Personnel
ADF members, travelling workers, and others with changing locations maintain therapeutic relationships regardless of postings or relocations.
Reduced Barriers
Eliminates travel time, costs, and logistical challenges that often prevent people from accessing regular psychological care.
Evidence-Based Effectiveness
Clinical research demonstrates telehealth psychology achieves outcomes comparable to face-to-face therapy for most conditions.
How It Works
How Telehealth Psychology Works
01
GP Referral
Obtain a Mental Health Care Plan from your GP, which will provide Medicare rebates for 10 psychology sessions.
02
Book and Receive Secure Link
Contact Zed3 to book your telehealth appointment. You'll receive a secure video link via email, along with instructions for accessing the session. Test your technology before the first appointment to ensure smooth connection.
03
First Telehealth Session & Care Plan
Your initial session (typically 50-60 minutes) occurs via secure video. You'll discuss your concerns, history, and goals with your psychologist, developing a personalised care plan outlining treatment approaches and session frequency.
04
Ongoing Support
Continue regular telehealth sessions as planned, with progress reviewed throughout treatment. Most people find telehealth sessions feel natural after the first one or two appointments.
Why Choose Us
Why Choose Zed3 for Telehealth Psychology?
Zed3 brings specialist expertise to telehealth psychology, combining clinical excellence with genuine understanding of veteran, ADF, and first responder experiences:
Qualified Psychologists with Clinical Expertise
All clinicians are registered psychologists with relevant experience in trauma, PTSD, depression, anxiety, and evidence-based therapeutic approaches.
Secure, Confidential Telehealth Technology
Sessions use encrypted video platforms that meet Australian privacy and security standards.
Nationwide Access with Canberra Presence
While accessible across Australia, Zed3 maintains a physical presence in Canberra for those who prefer occasional face-to-face appointments.
Clinicians Experienced with Military and First Responder Culture
Our psychologists understand service-related trauma, operational stress, and the unique contexts of Defence and emergency service mental health.
Our Team
Meet Our Team
Our telehealth psychology team brings together clinical expertise and compassion. Learn more about our experienced psychologists on our Meet Our Team page, featuring detailed bios and credentials.
Costs, Rebates & Claim Support
For detailed fee information, visit our Fees, Rebates & Referrals page.
FAQs
FAQs
What is the cost of telehealth psychology sessions?
Telehealth psychology fees are equivalent to face-to-face sessions, Medicare rebates significantly reduce out-of-pocket costs for eligible patients.
Is bulk billing available for telehealth psychology?
Zed3 operates on a private billing model rather than bulk billing. However, Medicare rebates apply, and DVA-eligible veterans have no out-of-pocket costs.
Do I need a GP referral for telehealth psychology?
A Mental Health Care Plan from your GP enables Medicare rebates.
Can I access telehealth psychology from rural areas?
Yes, telehealth is specifically designed to reach rural, regional, and remote Australians. You need only a private space and reliable internet connection to access sessions.
How long does telehealth treatment last?
Treatment length varies based on individual needs and goals. Some people benefit from brief interventions (6-10 sessions), while others require longer-term support. Your psychologist reviews progress regularly and adjust treatment accordingly.
Are telehealth psychology sessions effective?
Yes, research consistently demonstrates that telehealth psychology is as effective as face-to-face therapy for most mental health conditions, including anxiety, depression, PTSD, and trauma.
Cancellation Policy
Cancellation Policy
Notice Requirements
A minimum of 48 hours' notice is required for appointment cancellations or rescheduling. This allows us to offer your appointment time to other patients waiting for care.
Late Cancellations & Non-Attendance
Late cancellations (less than 48 hours' notice) or failure to attend scheduled appointments may incur a cancellation fee. This fee reflects the reserved clinical time and is not eligible for Medicare or insurance rebates. The fee amount varies by service type and clinician.
If you need to cancel or reschedule, please contact reception as soon as possible on 02 6109 8830 or via email at reception@zed3.com.au.
Our Services
Explore Mental Health Services
Telehealth psychology integrates with Zed3's comprehensive mental health services:
Contact Us
Contact Us About a Telehealth Psychology Session
Connect with an experienced psychologist from anywhere in Australia. Whether you're a veteran, ADF member, first responder, or anyone seeking accessible mental health care, Zed3's telehealth psychology brings specialist support to you.
News & Insights
Related Articles
Research Partners
Mental Health
Infusion Therapy
Quick Links
