Our psychologists support patients with a range of experiences and conditions, including:
Anxiety
Depression
Trauma
Grief
Sleep problems
Stress/adjustment issues
Obsessive compulsive disorder
Workplace bullying and harassment
Family conflict
Relationship and intergenerational issues
ADHD and ASD
Frequently Asked Questions
Appointments
New patients and clients are encouraged to arrive at least 10 minutes before their appointment start time, to ensure that completion of paperwork does not encroach on their time with the clinician.
Cancellation policy
We ask that all patients and clients provide at least 48 hours’ notice when cancelling or rescheduling an appointment. Cancellations or changes made with less than 48 hours’ notice may incur a fee.
Billing
Zed3 Specialist Centre is a private billing practice. Fees must be paid in full at the time of consultation.
Our practice is cashless. We accept payment via debit card, Visa, MasterCard, or cheque.
If clients wish for us to send their bill to Medicare on their behalf, they will receive the rebate directly from Medicare. DVA patients are welcome.
If a third party (Comcare/ insurance) is paying for the appointment, we must receive approval in writing from the funder before the appointment, that the full fee amount will be covered. Alternatively, the patient can settle the account personally at the time of appointment, and arrange reimbursement directly with their provider.
To discuss individual clinician fees, please contact our team.
Referrals
It is a Medicare requirement that all current patients and clients have a valid referral.
Referrals must be emailed by the relevant GP: reception@zed3.com.au for processing
Upon approval by the relevant specialist, our team will contact the patient to arrange an appointment time.
If a referral request cannot be fulfilled, we will contact the referring doctor directly and ask them to make alternative arrangements.
Referrals from a GP are valid for 12 months. Referrals from a specialist are valid for 3 months. Discharge summaries from a hospital are valid 3 for months
It is the patient’s/client’s responsibility to know when their referral is due to expire. If a patient/ client presents for a consultation without a valid referral, they are still required pay in full at the time of the consultation.
Reports
The Administration Manager is the contact for all requests for reports or substantial letters of support. This allows expectations around timeline and fees to be determined. We may charge fees at an hourly rate or as a set fee – this depends on complexity and length.
Paperwork & administration
Our specialists require an appointment to complete paperwork. There may be a fee for any urgent administration requested outside of an appointment.
Prescriptions
The patient must keep track of their ongoing prescription renewals. There may be a fee without a Medicare rebate for scripts requested outside of an appointment.
Authority scripts requiring approval from the Chief Health Officer at Pharmaceutical Services may take up to 10 working days to process.
Privacy
Patient and client privacy is our priority. All Zed3 staff have signed a confidentiality agreement. Our privacy policy is also outlined on our new patient information sheet, which we ask patients to sign as an authority of understanding.
After hours care
If the doctors are unavailable, we recommend patients contact their GPs or one of the following services:
– For a medical emergency, call 000.
– Access Mental Health is available 24/7 on 1800 629 354.
– Lifeline: 13 11 14
Alternatively, patients can visit their local hospital.
Insurance
All clinicians hold appropriate registrations with AHPRA and have Working with Vulnerable People (WWVP) endorsement. We hold appropriate insurances with respect to Workers Compensation, Public Liability ($20m), and Professional Indemnity ($10m).
